Check if it's a building/society issue first — if your neighbours have power and you don't, check your own meter, MCB/fuse, and building wiring before calling TGSPDCL.
If the whole street or area has no power, call 1912 or 1800-599-01912 (24x7). Have your 9-digit Service Number ready (printed on your electricity bill) — this speeds up the complaint.
For Kukatpally/KPHB specifically, you can also try the Medchal zone control room at 7382618971.
Alternatively, log the complaint via the TGSPDCL mobile app or website (tssouthernpower.com) — you can track the complaint status from there.
Note your complaint/ticket number. If power isn't restored in a reasonable time, call back and quote this number.
Online & App
Report or track online
🌐 Website: tssouthernpower.com — register complaints, view bills, track status
📱 App: Search "TGSPDCL" on the Google Play Store for the official consumer app
🐦 X (Twitter): @tgspdcl — updates on planned shutdowns and outages
Call the 24x7 TGSPDCL toll-free helpline 1912 or 1800-599-01912 for power cuts, no-current complaints, faulty meters, or billing issues anywhere in KPHB and Kukatpally.
Yes. The Medchal zone control room, which covers Kukatpally and KPHB, can be reached at 7382618971 in addition to the general 1912 helpline.
Use the TGSPDCL website (tssouthernpower.com) or the TGSPDCL mobile app to register a "no current" complaint, track its status, and view your bill. You'll need your nine-digit Service Number, which uniquely identifies your connection.
TGSPDCL announces planned maintenance shutdowns area-wise in advance via local newspapers, its website, and social media. If your area isn't on the announced list and power is out, it's likely a fault — call 1912 to report it.
ℹ️ Information last verified: June 2026. TGSPDCL (Telangana Southern Power Distribution Company) was renamed from TSSPDCL as part of the state's TS→TG rebrand — the 1912 helpline, website, and app are unchanged, only the name and app/social branding have updated. Helpline numbers and procedures may still change over time. If a number doesn't connect, confirm the latest contact details on tssouthernpower.com.